Hello tvkoreajay!
We attempted to charge the card you have on file but were unable to do so. We will automatically attempt to charge your card again within 24-48 hours.
This means you have three weeks to bring the account back into good standing. If you're able to pay the overdue balance within that time, there's no need to worry! You can simply pay any time between now and then to bring your account back into good standing and there's no need to contact us.
After three weeks (21 days) without payment, your account will be suspended at which time your Droplets will no longer be accessible online. You have until the 21st of the month to make payment before your account is suspended.
Please login to review the invoice detailing all of the charges here: https://cloud.digitalocean.com/billing/152612056.pdf?i=5cd2eb
We also recommend confirming that your billing profile and credit card are up to date and accurate: https://cloud.digitalocean.com/settings/billing?i=5cd2eb
If you have any questions about our billing policies or procedures, you may find the answer here:
https://www.digitalocean.com/help/pricing-and-billing/general/
If you have any further questions, please reply and our support team will be happy to assist!
Kind Regards,
DigitalOcean
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